FAQ'S

WHAT IF I HAVE ENTERED THE WRONG SHIPPING ADDRESS?

If this happens to you, notify us of any changes as soon as possible. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

 WHEN WILL MY ITEM BE SHIPPED?

- All orders are shipped through Australia Post's eParcel service and are dispatched by 10.30 am Eastern standard time Monday to Friday. Excluding public holidays.
- You'll be emailed when your items have been shipped out. 
 
AUSTRALIAN AND NEW ZEALAND SAFETY STANDARDS?
 
All our sunglasses have been manufactured to comply with the mandatory requirements of the Australian & New Zealand Sunglass and Fashion standard AS/NZS 1067 2003.
 
-Lens Category 3 Sunglasses
-High sunglare reduction
-Good UV protection
 
IS G.S.T INCLUSIVE ON ALL PRICING?

GST is included for all our products on our website for Australian customers.  

HOW LONG DOES SHIPPING TAKE?                                                             

Orders are shipped via Australia Post's eParcel service. Updates on your order status will be sent to your nominated email at the time of checkout. These updates occur when your order is in transit.

We can confirm ''Standard Shipping'' usually takes 4-6 Business Days with Aus Post .     

We can confirm ''Express Shipping'' usually takes 1-2 Business Days with Aus Post .      

If you have any issues please reach out to support@oakwoodspecs.com

IS MY PERSONAL INFORMATION SECURED?     

Oakwood Specs adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored with Oakwood Specs.
 
WHERE ARE YOUR SUNGLASSES MADE?
Our glasses are handcrafted in China from imported and local products.
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