If this happens to you, notify us of any changes as soon as possible. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
WHEN WILL MY ITEM BE SHIPPED?
- You'll be emailed when your items have been shipped out.
WHAT IF MY ORDER ARRIVES DAMAGED?
In the unlikely event your order arrives damaged from transit please take photos of the packaging and glasses so we can get your order replaced ASAP. Reach out to firstname.lastname@example.org
GST is included for all our products on our website for Australian customers.
All Taxes and customs charges are the responsibility of the customer outside of Australia and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address.
HOW LONG DOES SHIPPING TAKE?
Orders are shipped via Australia Post's eParcel service. Updates on your order status will be sent to your nominated email at the time of checkout. These updates occur when your order is in transit.
We can confirm ''Standard Shipping'' usually takes 4-6 Business Days with Aus Post .
We can confirm ''Express Shipping'' usually takes 1-2 Business Days with Aus Post .
CANADA - USA - NZ - UK
International ''Standard Shipping'' usually takes 6-9 Business Days. .
International ''Express Shipping'' usually takes 3-5 Business Days.
If you have any issues please reach out to email@example.com
IS MY PERSONAL INFORMATION SECURED?
Oakwood Specs adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.