We think you’ll be more than happy with your purchase but if not we offer a “14-Day Money-Back Guarantee” to ensure customer satisfaction. If for any reason you wish to return your order, we will promptly issue a refund or exchange of frame. When returning your item it must be unused and in the same condition that you received it in. To complete your return, we require proof of purchase or an order number attached inside. 

Oakwood Returns

PO Box 1259 Mooloolaba 

Queensland, Australia 4557

If you need to exchange your order, we require an order number to do so. Please attach a note inside outlining which pair you wish to exchange for and your return details. 


Oakwood Exchanges

PO Box 1259 Mooloolaba

Queensland, AUSTRALIA 4557


Transit Damage-

If your order arrives damaged from transit please take photos of the packaging and glasses so we can get your order replaced ASAP.

Once your order is received and inspected, you will receive email confirmation of your refund a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items can only be exchanged for another product of the same value. 
Late or missing refunds-
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please fill out our ''contact us'' form.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance.